Refund policy

Please email info@cococandyco.com with your order name and number. 

Please ensure you post back your return with traceable service as Coco Candy Co is not responsible for any items lost in the mail. 

Returns Policy
Coco Candy Co offers a 14 day returns policy after the item has been delivered.
To be eligible for a refund items must be:
- Clean, unworn and unwashed 
- In the same condition as sold (tags attached and intact)
- Packaged with proof of purchase (order number and name)

- Headbands cannot be exchanged or refunded

Return shipping is to be covered and paid for by the customer. Shipping and handling changes are non-refundable.

Sale items purchased cannot be refunded which will be a FINAL SALE


Credit Notes
Credit Notes are Valid for 6 month from the date issued.

Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the conditions. The item will then be returned to the sender.
 
Exchange
If you would like to make an exchange please contact us via email info@cococandyco.com

Due to our inventory being small we cannot guarantee that we will have the requested size and style in stock to exchange. 

Any exchanges requested that we do not have in stock will automatically be issued a Credit Note or Refund.

Exchange shipping is to be covered and paid for by the customer. Shipping and handling changes are non-refundable.

Processing Time
We process all of our returns within 2 days of receiving your items.

You will receive an email with your return approval information when the return has been received and inspected.

Domestic returns by regular post can take about a week.


Faulty Items
If you believe there is fault with your product, please contact info@cococandyco.com within 5 days of the items arrival. Do not remove the tags otherwise you will not be guaranteed a refund. If you could send photos of the faulty item that would be appreciated.